Terms and Conditions

Terms and Conditions

Prices - SAS Quality Services Limited reserves the right to amend prices without prior notice.

Drawings & Designs - SAS Quality Services Limited will provide one free of charge basic illustration when requested or if required to help illustrate the product which is being quoted for. Any further drawings and illustrations requested by the customer will be chargeable at SAS Quality Services Limited discretion. Under no circumstances should the drawings or illustrations produced by SAS Quality Services Limited be provided to another manufacturer or supplier. This Document/copy Belongs to SAS Quality Services Limited and is issued only on condition that it is not copied reprinted or disclosed to a third party without written consent.  Detailed drawings can be provided to help with planning permission. These will be charged separately at our standard hourly rate.

Settlement - Payment for non-account holders is, BACS/Bank Transfer with order. Payment for account holders is strictly nett within 30 days of date invoiced. SAS Quality Services Limited reserves the right to levy a surcharge of 2.5% per month (above bank rate) or part thereof until settlement is received. Non-payment within our requested period will result in your account being placed on a pro forma basis.

Carriage - Purchasers wishing to collect goods may do so by prior arrangement. All transit risks other than those covered by the carrier’s normal terms of business are the responsibility of the purchaser. Insurance may be arranged upon request. Specific delivery times on day of delivery are not possible. Notice of delivery is to be given by SAS Quality Services Limited.

Receipt - On receipt of any delivery, the goods must be clearly marked as ‘unexamined’. If a signature is obtained for ‘goods received in a good condition’ no claim can be considered.

Non-Delivery/Damage - Non-delivery must be informed within five days of receipt of invoice and confirmed in writing; otherwise no responsibility can be accepted. Claims for damaged or faulty goods must be given within three days of delivery. Claims notified after this period will NOT be accepted. Goods must be returned to SAS Quality Services Limited prior to making any decision. Any misuse of products and equipment that causes damage DOES NOT constitute as faulty and therefore SAS Quality Services Limited accepts no responsibility.

Cancelling Orders - Please call us immediately should you wish to cancel an order. We accept order cancellations without charge within 7 days of the order being received, only on the basis manufacturing has not commenced. If production has started, cancelling you order will be subject to a cancellation charge in proportion to our incurred costs.  With regards to any orders which have been placed and are only based on offering our on-site services, for example refurbishments, 50% of the order will be charged if cancellation is made after 14 days from receipt of order.  If an agreed start date has been accepted and booked with SAS Quality Services Limited, 75% of the value of the order will be incurred.

Installation - Once installation is complete, in the unlikely event that there are any issues with the installation/product. It is the customers responsibility to report any problems within 5 working days.

Note:  If for any reason the installation cannot proceed once we are on site, for reasons out of our control and we haven’t been informed of any delays prior to our visit, costs will be incurred, including travel and labour time.

Title of Goods – SAS Quality Services Limited retains the title to all goods until settlement is received in full. We reserve the right to repossess any product which has not been paid for with any costs (including legal expenses) incurred passed to the buyer.

Delivery – Our standard delivery will normally be 6-8 working weeks, but for products/jobs that require longer this will be stated on the quotation.  All delivery times are an estimate and not a guarantee.  We will advise you if there is likely to be a delay due to issues beyond our control.

Continuous Improvement – SAS Quality Services Limited has a policy of continuous improvement. Therefore, the specifications and prices of products may alter at any time without prior notice. All weights, measurements, colours, sizes and materials shown on the Web Site may vary and should not be taken as exact. The precise specification of any product will always be given on request.

Shade Sails - Shade Sails are Guaranteed for 1 year, however the maintenance/care instruction must be followed,  if damage occurs within this period and it is concluded that the correct maintenance has not been followed, the customer will be liable for any repair/replacement costs.

Guarantee - SAS Quality Services Limited will guarantee all installations for a period of 12 months against faulty workmanship from the date of installation. Product Guarantees vary from 1 to 10 years, details of your products guarantee will be available on request.  No liability will be accepted for damage due to vandalism, snow, gale force wind conditions or any other unforeseen ‘Act of God’.

Maintenance - All of our products, including canopies, shelters and sail Shades, require regular checks at least every three months  including cleaning with mild soapy water and a soft cloth/sponge or soft brush as and when necessary. Under no circumstances should a build-up of snow or ice be left on the roof; this must be cleared immediately to avoid damage.

SAS Quality Services Limited